Tip Allocation-does this work with opening or closing the ticket?

[chappellbrewing]

Hi there. I have a manager who also works as a bartender some nights. I would like this manager to be able to receive tips. Based on the FSLA laws, he can only receive tips if he directly and solely works with customers. I chose "tip directly" for my tip allocation and I'm wondering how this works. Does the manager need to open the ticket or close the ticket in order to access those tips? I'm assuming it's opening the ticket but can you please clarify for me? I want to make sure the right tips are going to the right employees.

Thank you!

[JJ_]

This sounds like a good question for our direct Team Management support team, @chappellbrewing

They can take a look at your account with you to help shine a light here, as they can look at your account alongside you to pinpoint what is the correct configuration to meet your expectations and business needs. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨