Square register stopped working after update to iOS 9.3.5

Square does not work help

4,675 Views
Message 1 of 7
Report
6 REPLIES 6

Square register stopped working after update to iOS 9.3.5. It opens but does freezes  in does not see the ship leader for cash drawer

4,668 Views
Message 2 of 7
Report

Close out of your Square Register app, then restart your iPad or phone. After the restart, try to sign into Square again, I'm sure your problem will be fixed.

4,653 Views
Message 3 of 7
Report

That worked. Thanks very much.

4,636 Views
Message 4 of 7
Report

@Danslave So glad that helped.

4,629 Views
Message 5 of 7
Report

Having the same issue I think: the Square doesn't seem to recognize the iPhone or something. I end up putting in the credit card # manually--half the reason I'm using it is for ease of transaction.

 

Could it be that the latest OS is the problem? I have a 5S phone with the 10.2 OS. Anything I can do to correct this?

4,527 Views
Message 6 of 7
Report
Square

Sorry to hear that, @wynnhelms, our readers should be working fine with your iPhone. Can you let me know which one you're using, either the free reader or one of our Chip readers, we'll go from there.

4,523 Views
Message 7 of 7
Report