Hi Seller Community,
We are a club sport within a University. We now have a square account setup and linked to our checking account. Because we are a club sport, and under a University’s club sports program, our checking accounts are listed under our unique EIN (tax) number, not an individuals name/SSN (because these change as players graduate, etc).
We use this to electronically collect dues payments for the club members. Upon the first few transactions, they processed fine. But after several thousand $’s, square started blocking the transactions and asking for us to validate the account. We tried providing the Name, drivers license and/or SSN of the person who setup the account (note their info is not listed on the checking account) but that didn’t work. Now it is rejecting all transactions from the players “for their protection”. Also, it keeps asking for a Debit card to validate the account authenticity, but we don’t have a Debit card because our University policy prohibits debit cards from being activated on our club sports checking accounts.
Does anyone know how we can properly validate a square account to our checking account that doesn’t have a name on it (just EIN) and doesn’t have a Debit Card activated?
is there someone at square that we can talk to and manually validate authenticity some other way?
thanks!
