Hello Square Community!
I need help. We are are a counter service cafe, and recently switched to SQUARE KDS from Fresh KDS. We are struggling with the check-out process, because it requires additional steps in order to send an order to the kitchen with a customer NAME attached to the order: creating a new check, entering a name, sending the order to the kitchen, then going back to the home menu page, viewing checks, selecting the check and continuing with the transaction process.
In the past, we could go select pay button, enter the name, then swipe a customer's debit/credit card. Transaction complete. Done.
For a business that needs to optimize throughput, these additional steps are killing us.
Is there something I'm missing? Any suggestions would be greatly appreciated!
Thank you!
