You will need an internet connection to process payments in the moment, this can be either a wifi or your mobile cellular connection. If you are at a festival, there is a chance that there is poor reception due to the sheer amount of people. If you cannot connect to a cellular connection strong enough to process payments, you can use our Offline Mode option. To enable offline mode:
- From the Square app, tap the three horizontal lines in the upper left hand corner.
- Tap Settings > Offline Mode.
- Toggle Allow Offline Mode to on.
- Review the information and then tap Allow Offline Mode.
- To set a limit for card transactions taken offline, enter an amount next to Per Transaction Limit.
A few things to keep in mind when processing in offline mode:
- Your current swiping rate will be applied to offline transactions, so you’ll see no difference in fees.
- Any transactions accepted while in Offline Mode will be processed when you regain connectivity. If a payment is not processed within 72 hours, it will expire and the funds will not be captured from your customer.
- When operating in Offline Mode, there is additional risk with any payments you accept. Square is not responsible for any loss due to declined cards or expired payments taken while offline or for chargebacks.
- Square can not contact any customers on your behalf should a payment be declined or expire when taken in Offline Mode.
