New online store published but not working - why?

[safsac]

@AdamB Hi, I published by new weebly online store a while ago. However, it still isn't showing up on search engines (it's been set-up with Google & Bing & has all the SEO stuff on all the pages), also my old Square store is still active and no redirects are in place. I thought once I published the new site, it was supposed to automatically deactivate the old site and set-up redirects. Hasn't happened. It is now Fed 27th and I'm guessing my old store will no longer be supported. What am I supposed to do if my new store is invisible with no redirects??? Help please.

[safsac]

Hi @Joe  not sure if you read thru this whole thread. It gives a pretty clear view of what's happening (or not happening!). With my Weebly site. Back on the thread Adam mentioned adding me to an Engineering ticket. Also, on a prior thread Adam had opened a Support ticket, then on this thread he mentions it now showing as closed....unknown as to why. So, short answer long 🙂 .....no I haven't opened any ticket myself and am not sure how to.

[AdamB]

I'm checking with our Advanced Support team for clarification on the status of setting up a redirect, @safsac, although you can submit a case through the Square support site now and it will get routed correctly for Square Online Store questions.