My chip reader is damaged & the serial number is to small to read so I can't return it

[marthag]

My chip reader is damaged & the serial number is to small to read so I can't return it

[leahbray2]

Did you ever resolve your problem not being able to read small serial number? I am having the same problem with my damaged square reader. I don't see where I can contact square about this. Thanks.

[Sean · Accepted solution]

@marthag @leahbray2 Agreed! It can be pretty challenging to read the numbers, as they're quite small! In the past, I've worked with some sellers who actually took a photo of the numbers using their phone, and then they were able to zoom into the photo to more easily read the numbers/letter. Would you mind giving that a try?

PS) If my answer solved your problem, would you mind marking it as "Best Answer"? That'll help the rest of the community find what they're looking for. If not, just write back, and I'll continue to help. Thanks!

[Timdeman1]

How do I get my chip reader repaird. [Personal Information Redacted]

[katieand]

Hi @Timdeman1 - Sorry to hear something is wrong with your chip reader! I suggest you give our CS a team a call so you can get things sorted as quickly as possible.