Is it possible to verify that a card matches the address that I am shipping to?

[RussGirod]

I have an out-of-state buyer purchasing, by email, $2,500 of product. Before shipping out that product I would like to verify that the ship to address is the same address as listed on the credit card so I'm more sure that the transaction is valid. Is there any way to do this? 

[ashc · Accepted solution]

Hi @RussGirod! Welcome to the Community.

Checking that the shipping/billing zip code matches is very important to do to protect yourself from potential fraud. If the customer gives you the card information to manually enter on your Dashboard, you can check the billing zip code there and the shipping with what address they give.

There's a lot more tips in this Support Center article that you can use to best protect yourself as well.  

[martymarion]

My site has received a dozen orders for our product in the last hour or so, and all of them failed first, then went through.  This looked strange to me so I checked the order data.  Every order was being shipped to the same address.  Different buyer names, different billing addresses, all the same ship-to address, and all coming from the same group of IPs.  Apparently Square has no way to contact them over the weekend... and I think this is being done by a sophisticated credit card fraud team using VPNs, so what to do?  TIA... 

[ashc]

Hi @martymarion,

I moved your post to a thread where this issue has been discussed before.

Check out the Best Answer above for details and the link to our Support Center that goes over best practices and ways to protect yourself from potential fraudulent transactions.

The transactions you're describing definitely don't sound good. Typically a lot of orders at once with a lot of failed attempts is a sign of fraud. The same address part is very telling also. Different billing zips for the same address is almost a definite sign it's fraud. I can't tell you what to do- but from previous experience, I'd definitely recommend refunding the payments and cutting off contact with this customer/not sending any product. 

In the future, don't hesitate to search your question first here or on the Support Center for your quickest answer too!