Is anyone else unable to modify items? PC locks each time I open the item detail screen

[trailboss]

I can no longer modify items After opening any item, my PC immediately locks and I have to force close the window. Never had this problem until Square updated menu.

[Tom]

Hey @trailboss, sorry to hear it. That shouldn't be happening. 🤔

If you haven't already, I'd suggest giving these troubleshooting tips a run-through as they usually resolve any dashboard issues right away. If, after that, the screen keeps locking up, please send a screenshot of the error to our Support Team. They'll be able to have a closer look and get this sorted out.

[gslocum]

I am having the same issue.  There is no error message.  The browser simply stops responding.

[trailboss]

I finally figured out Square will only let you make menu changes under Chrome. If I access it from there, it works every time!

[Kpay]

Sorry for the delayed response! @trailboss, thanks for letting us know that you were able to get it working on Chrome. @gslocum, I'd recommend that you try the browser Google Chrome as well, and let us know if you're still having issues.