How do I change the Appointment emailconfirmation format?

[coachgmmj]

Can anyone share how to change the online appointment confirmation format? I'm trying to remove the "Where" section (or include a phone number under that section).

[Helen]

Hello 👋 @coachgmmj! You could also adjust your settings so that appointments are 'Phone Only'. This means when a client books the appointment they'll see 'We'll call you', instead of a specific location.

To update your settings to Phone Only:

1. Sign in to your online Appointments Dashboard.
2. Click Calendar & Booking > select Phone only.
3. Click Save.

And if you need to edit the confirmation email you can do so from the Communications section. Click on an email or reminder on left > make changes on the right. 

If you have any other questions please let me know! 

[coachgmmj]

Thanks, yes I have appointments on phone only but it’s including the client’s number instead of the dial-in number I provided for our service call.  That dial-in shows under “What” which makes it a little confusing for the client.

[Helen]

Ah I see. If it's a Yhone Only appointment then yes the confirmation email will say 'We'll Call you at + the clients number'. Would you prefer for clients to call you?

Your phone number should also appear at the end of the confirmation email (with your business information).