How can I charge customers for not showing up to appointments? Thank you

[Browsonfleek]

How can I charge clients who don't show up to their appointment 

[VanKalkerFarms · Accepted solution]

Check out this article for more information on appointment cancellation and charging them.  custom cancellation policy

[JCJ1979]

So I'm a licensed massage therapist and I just started using squares online booking where the client can book their own appointments online. 

Is there a feature where I require a client to put down a $25 deposit via credit card to hold the requested appointment time? 

I want to be able to keep the $25 deposit in the event that the client does not give me at least 24 hours notice that they're canceling... Is this the feature that square offers?

[AshleyK]

Hi!! Thanks for reaching out and welcome to the Seller Community. While we cannot have a deposit for appointments, we do have something called No Show Protection that will allow you to charge a customer a percentage of the service if they cancel. I've merged your post with an existing thread that breaks down what this looks like and how to do it, but please let me know if you have any further questions. 🙂

[Kneadrelax]

So, where's the info on how to do that? 

[Arie]

Hey @Kneadrelax,

Thanks for writing in to the community, and welcome to the Seller Community 😊 Get started setting up a no-show protection with our guide here. Please let us know how you go!

[homesbyjonesllc]

Is there an appointment check in feature for clients or employees to use once they arrive? I have a work around for charging a fee for missed appointments that includes refunding a deposit. How do I track when/if the client arrives if I am not on site?

[JJ_]

At this time we do not have a check-in feature for Square Appointments. The way our system works is based on your no-show policy. If a customer never arrived after your established late or no show policy then you would be able to charge the card that was requested at the time of booking. I hope this information is helpful!

I can see how a feature like this would be helpful @homesbyjonesllc. I will be flagging this one as a Feature Request and passing it over to our product team so they can take it into consideration.