Has anyone else had problems with their phone getting stuck on mute after using the card reader?

[Myangelblazie]

Every time I use the reader or even simply visit the square dash board my phone gets stuck on mute. It tells me I have headphones plugged in and will not let me turn the volume up. 

[Sean]

I haven't heard of this issue before. I can definitely see how this could be a bother!

To get a better idea of the whole picture, can you please follow up by answering these questions?:

- What type of phone are you using?

- What software version is your phone running?

- Are there any updates for the Square Register app?

- What reader are you using? 

- How do you get the volume to turn back on?

- Are you using a case on your phone? 

- When you say that it happens when you visit the Square Dashboard, are you talking about the site or the app?

Thanks for your help!