We've been using Square for over 2 weeks now and the payment processing side is a bliss. Absolute godsend. It's definitely been a talking point amongst existing and new customers as the business has already been around for several years. It's certainly an improvement from the traditional till.
Anyway, we've been using the Square POS app at the same time and it has made taking orders alot simpler - in most cases. What we do find is there are limitations which lead to confusions. They are only a couple of minor pointers but it would make life so much easier as a cafe so we're not wasting time going back and forth.
1). Instead of clicking the (X) icon on the top left of the boxes, when clicking off screen (the shaded area) can this close the box too?
2). When selecting a product within a category; for example, if I select sandwiches and then my list of sandwiches are displayed. I select one and choose the additional options, after adding we are taken back to the main checkout page. What would be useful is that - for us - customers tend to order products from the same category at the same time. So instead of taking us back to the checkout page can the system take us back to the category list incase there was another item we needed in that category? (if that makes sense)
One of my cashiers gave me this feedback as they're using it the majority of the time.
