Every few minutes Square is automatically turning the option to tip off. Why?

[spielmanbagels]

Mid-morning, Square stopped offering customers the option to tip.  I went into settings and turning tipping back on (I had not turned it off). A few minutes later, the option automatically turns off again.  Can someone tell me how to fix this problem?  It's exhausting.

[Riseanddine785]

I am

[BernadetteA]

I'm sorry to hear, @Riseanddine785 What device are you using? 

[silofood]

We too are having this issue today.  First it would not let us log in.  It also got rid of our hours and is not not consistangly allowing for tips ;( 

[Riseanddine785]

Mine has a 10-20 second delay with every item touched, keypad turns black at times, and other times it just keeps restarting on it's own. Lost a lot of money today and probably some customers 

[PCV]

Tipping issue resolved.. but now it won't connect to the printer or chip reader. tried re-starting to no avail. this is as of 7:35PM eastern time... so right now, we don't have the ability to print any bills/receipts.

[BernadetteA]

Hi @PCV Is there any type of error message displayed? 

[PCV]

No error messages. Just reader and printer won’t connect. But seemed to have resolved itself after a while.. it appears the “stand” reconnected by itself and resolved everything. 

[BernadetteA]

I'm glad to hear it appears to have resolved itself for you, @PCV. If you continue to see ongoing issues, or have additional questions, please feel free to reach out to our support team directly. 

[Riseanddine785]

Still having the same issue with an unbelievable lag time. Losing customers....

[BernadetteA]

I'm really sorry to hear you are still experiencing an issue with your services. Can you please reach out to our support team when you get a chance? 

The bug from yesterday should be resolved, but we want to make sure the team gets some eyes on this in case you are experiencing a different problem.

[ShaunaD]

I have also experienced with a full reset of the iPad while using the Square Point of Sale app (white) after the update a few days ago. I was lucky enough to go to settings and select revert to the previous setting and looks like that had fixed the issue.

Not sure what's going on with this last update, but it's more of a downgrade than an update.