Every few minutes Square is automatically turning the option to tip off. Why?

[spielmanbagels]

Mid-morning, Square stopped offering customers the option to tip.  I went into settings and turning tipping back on (I had not turned it off). A few minutes later, the option automatically turns off again.  Can someone tell me how to fix this problem?  It's exhausting.

[Sarah3138]

My terminal keeps “resetting” itself as well. Keeps requiring log-in (which I have disabled) and is also requiring a signature (which we have turned off also). This keeps happening no matter how many times I reset my settings. I think the download this morning had a bug

[Glynda4610]

This is happening to me also! We keep going in and turning tipping back on and then it turns off again

[twentysixcafe]

SAME HERE my God Square you just crippled our volume today and have slowed us down big time. There is a bug in the latest update and this needs fixed ASAP.

[BernadetteA]

Hey there! We are currently investigating issues with multiple services and systems being down. Our Engineering Teams are aware and we will update issquareup.com as more info becomes available. Thank you for your patience.

[notgreatPOS]

How do you manage to cost all of us so much business on a Saturday???? Who is going to make up all the tips our staff did not get today because your lousy software changed all of our settings???? This is just totally inexcusable. 

[Ruthfield]

Having the same issue here. Not the only technical issue we've had with Square in the last month. Time for Clover, I guess

[irmg]

Every POS system has systemwide issues. Looking to support with the answers. Tips, Signatures, Payment types... many settings were changed but are also not sticking and causing some instability ie. resetting. Hope engineering fixes soon.

[kmacmmurchy]

Is anyone having issues with the Square Terminal turning the Tipping Option off on it's own? Just started this morning at all 5 of my stores. This has never happened before and it started around 11:00 am Mountain Time.

[yuzuneko]

We had the same issue with the Square register. The tip option was turned off automatically and other potions were turned on, etc. Just found there were some service issues.

[wildroastcafe]

Yes, this has happened twice today at our cafe (Sat, 9/18). Each time it started working again on its own.

*We are also experiencing ongoing issues with our Square point-of-sale, in general.

[cfuller]

This has been happening to us all day, as well. SQUARE any update? 

[BernadetteA]

I apologize for the tipping issue you all experienced yesterday! 

This issue was resolved yesterday afternoon, but I have noticed a handful of sellers that have needed additional assistance. Please feel free to reach out to the support team if you are still having trouble with your devices. 

[LovelyEats]

We are having this issue today. Any way to fix?

[Laurie_]

Thanks for keeping us in the loop here, @ShaunaD. 
 

Are you able to confirm the current version of the app you're using? And are you accepting custom tips or smart tips, as this will change your tipping behaviour in the app?

@LovelyEats, are you experiencing this issue on the Square Point of Sale app on your Square Terminal, or are you using Square for Restaurants?

In terms of troubleshooting, on your iPad @ShaunaD, I know you reset your device but are you also able to check whether there are any pending iOS updates on your iPad? 

We'll keep a lookout for your replies.

[ShaunaD]

Yes, my ipad OS is up to date.

[Laurie_]

Okay, thanks for letting me know, @ShaunaD!

If the issue continues where you are seeing the tip option disappear from your checkout page, after you've enabled this in your app settings or reset your device, then please reach out to our Support Team to make them aware of this.

We aren't receiving any similar reports following our service disruption at this time, so it might be worthwhile raising this with our team so they can attempt to replicate the behaviour on their end.

If you'd like to speak with our Support Team by phone, you can give us a call at 1-855-700-6000 between 6 am - 6 pm Pacific Time Monday - Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here: squ.re/contactsqsupport

[DonJante]

Anyone experiencing the automatic Tipping Box on the receipts are not functioning anymore?

[Louisesplace]

Yes! My receipt setting changed every 5 minutes today even after I reset them. First no paper receipt. Then no tips on receipts. And then pass codes disappeared for the areas I have blocked off. No idea why.

[BernadetteA]

I moved your post over to this thread for tracking purposes, @DonJante

I'm really sorry to hear you and @Louisesplace experienced this issue yesterday. Please feel free to reach out to the support team if you are still having trouble with your devices. 

[BernadetteA]

I'm very sorry you all experienced this issue today. We are still monitoring to make sure the issue is resolved, but it does look everything should be resolved. Is anyone still having trouble from your end?