Cannot seem to change the company name

[berkleyswraps]

My previous company closed and I would love to change the account and company name to fit with the new one but it wont let me.

[PetDocAbbey]

Did you get a working solution to this? I am having problems changing the business name throughout the entire Square account. Changes show up some places, but not in others.

[Tom]

Hi @PetDocAbbey and @Oniongrrrl — thanks for flagging this and sorry to hear about the trouble this is causing. 🤔

We'll need to have a member of our Seller Support team take a closer look into your account settings to be able to resolve this issue. If you haven't already, please send them a quick note and be sure to include both the old and new business names. They'll get back to you with an update ASAP.

[allenwalker73]

I am also having this same issue.  My marketing and loyalty programs all show an older company name.  I can't find where to fix this in the dashboard.

Allen

Dragon's Den Comics & Games

[Chad]

Hey @allenwalker73, you should see the option to change your business name under the Account & Settings tab on the Square Dashboard. 

Your loyalty program should update and when your sending an Email Marketing Campaign you can manipulate the text in the design stage. 

I hope this helps! 

[thedollvillage]

I am also having this problem. I have changed both my business name and email to something new. It shows correct, but when I receive emails they are going to the old address and they also have the old business name on them. 

I only have one location and it has the correct business name and email. My dashboard has my correct business name. Is there a way to change it? (And yes, I've already double, triple checked that the location page and the receipt page is correct. It is). I really need to have this fixed. Thank you!

[isabelle]

Please give us a call so we can take a look on the backend as to why this change isn't being processed @thedollvillage. Thank you! 

[CurbsideCafe]

So....I was able to change my business name, but when I send someone a checkout link, it still says the old name under the link.  It does not show the new name.  How can I fix this?

[isabelle]

Did you create a new checkout link @CurbsideCafe? Or was this an existing one? 

Let me know!