Can I transfer existing Ecard systems gift cards to Square so that they can be read by square?

[BrewedAwakening]

Any insight would be helpful.

[Sean · Accepted solution]

@BrewedAwakening - Welcome to the Seller Community, and kudos on your first post! 

As for your question, we do have a process for migrate existing gift cards from another provider over to Square. Essentially you work with a supporter to provide us with a CSV file that lists your previously issued gift cards. At that point, we're able to upload the card data to your Square account so that you can redeem and check balances by manually entering the gift card number with the Square Register app. Just as an FYI:

- Any gift cards you’ve purchased from another provider that haven’t been issued will need to be discarded. 
- Non-Square gift cards can’t be activated or reloaded with Square.
- Square can’t guarantee that all gift card number formats will be supported with the Square app.

You'll want to make sure that you’ve ordered you Square Gift Cards before getting this process started. You can order physical gift cards from your online Square Dashboard if you haven’t done so yet.

When you're ready to go, just reach out directly.

PS) If my answer solved your problem, would you mind marking it as "Best Answer"? That'll help the rest of the community find what they're looking for. If not, just write back, and I'll continue to help. Thanks!

[Selenahanson]

I had an old system before square that has a ton of old gift cards that are outstanding with customers that can’t be used on square. I would like to give them new square cards as they trickle in to use their old cards so I can eventually switch everyone over and they use square cards. How can I put their remaining balance from the old card onto a new square card? What form of payment is being used to purchase the new card? If I select cash then it will skew my numbers and reporting. How can I make this transfer of cards for my customer? 😰

[VanKalkerFarms]

Square will do a one-time onboarding of your old balances onto Square gift cards. contact customer support and they should be able to help you.  

see this post for more info.

https://www.sellercommunity.com/t5/Troubleshooting/Can-I-transfer-existing-Ecard-systems-gift-cards-...