cbd account deactivated

[hempworld3]

My account is being deactivated, I was told about ingredients in my tea, and that i could no longer sale the item. So it was hidden from the website (we are online only), I did not receive clear instructions. I called several times, and now im being told it was suppose to be deleted. It's very unfair to have something like this happen, I also received a message about violating Section 3 General Terms & Section 3 Payment Terms. And no one provides clarity, you cant speak to the department that assists with this. Ive been doing business with square since 11/2020, my website is built with them too. This is sad.

[NiceTimeGummies]

*vendors. 

[backbonehemp]

Hi RubyM-

I am also very frustrated and needing to find a resolution. I have closed my website and Square has been holding my deposits. Maybe we can help each other? Has your situation been resolved?

thanks for any reply

[backbonehemp]

Summer,

We need to escalate all these issues, ans Square needs to support its CBD program clients. They are making plenty of money from us, and we deserve the same support as other clients.

[NiceTimeGummies]

hi there! Were you able to get resolution on your account? I’ve been trying every way I can to get help and cannot get anyone from Square to help me. Hoping you have had success!

[backbonehemp]

Not only has my account been deactivated, but Square is holding my funds. Lots of them. I also cannot get any response from the "CBD Team", of which I don't think exists. I am preparing to get a lawyer. Could this be a potential class action? Tired of being nice. Square needs to either support its clients, or drop the CBD program. I'm sure they appreciate the interest they are gaining from holding onto our funds.

[backbonehemp]

Have any of your funds been held also?

[RobGonz80]

As a new square member in the CBD program. I would attribute squares responses and actions due to confusion. They clearly do not know how to handle CBD which is why we are getting deactivation notices. If they actually provided support to remedy issues rather than cancelling accounts. The change in approach would yield better customer feedback and additional bottom line add. Instead they treat us like second class merchants just like other companies do. It’s a shame to have to go back to another provider, I really liked square. 

[pharma]

And now after submitting COA's we have been deactivated for the same things... but nothing we sell is illegal

We recently reviewed your account, and have unfortunately found activity that violates our Terms of Service including but not limited to the following:

Section 3 General Terms Section 3 Payment Terms