Other square.site stores are selling THCa, but we are deactivated?

[vengeancetfn]

We recieved a deactivation notice, and are unable to get customer service to do anything but transfer us to AI chat, or simply flat out out hang up.

To start, a simple google search for "THCa FLower Secure checkout by Square" returns dozens of sites that sell THCa Flower and rely on sqaure for merchant services.  Some of these sites are even hosted at square hosted sites (eg.  company-name.square.site)

While a few changes needed to be made  after closely examining the CBD program information, customer service will not assist us with getting the site re-checked

Our products are legally available for sale per the 2018 farm bill as they posses less than .3% THC and 0% HHC, which is supported by COAs on each product page.

We have added an age verification and to the site, as well as a disclaimer regarding states we can ship to.

How de we go about requesting a theh site be checked again for compliance with Square's requirments?

I am not going to list any site names and throw anyone under the bus, but here is an image from a "square.site" site checkout:

[MayaP]

Hello @vengeancetfn,

I understand that potentially having your account deactivated can be both scary and frustrating. I’m happy to assist however I can.

To start, can you confirm if you're enrolled in our CBD Program? Are you making any health claims on your website or social media? Please share a link to your site, and let me know if the account linked to your Square Community profile is the one in question.