Pointless Customer Service

[stephen76]

I run a community group and occasionally sell items at fairs and events to generate funds for the group.  Square send me a message saying that they wanted details of a second controlling member of my group. I advised them that it was just me that ran the group, but Square wouldn't have it and sent notice that they were going to deactivate my account.  I complained to customer service who said that they would look into it. Square responded by saying they will be deactivating my account because I have contravened their T&C's. When asked which T&C's they stated 'Due to obligations with card networks we cannot elaborate'. ?!?!?! I spoke again with customer services (who are very polite but of on real use) and they just seem transfixed on me giving them details of a second controlling member of my group. THERE ISNT ONE ITS JUST ME!!!!

[stephen76]

I run a community group and occasionally sell items at fairs and events to generate funds for the group. 

Square send me a message saying that they wanted details of a second controlling member of my group. I advised them that it was just me that ran the group, but Square wouldn't have it and sent notice that they were going to deactivate my account. 

I complained to customer service who said that they would look into it. Square responded by saying they will be deactivating my account because I have contravened their T&C's. When asked which T&C's they stated 'Due to obligations with card networks we cannot elaborate'. ?!?!?!

I spoke again with customer services (who are very polite but of on real use) and they just seem transfixed on me giving them details of a second controlling member of my group. THERE ISNT ONE ITS JUST ME!!!!

[stephen76]

I run a community group and occasionally sell items at fairs and events to generate funds for the group.  Square sent me a message saying that they wanted details of a second controlling member of my group. I advised them that it was just me that ran the group, but Square wouldn't have it and sent notice that they were going to deactivate my account.  I complained to customer service who said that they would look into it. Square responded by saying they will be deactivating my account because I have contravened their T&C's. When asked which T&C's they stated 'Due to obligations with card networks we cannot elaborate'. ?!?!?! I spoke again with customer services (who are very polite but of on real use) and they just seem transfixed on me giving them details of a second controlling member of my group. THERE ISNT ONE ITS JUST ME!!!!

[Breffni]

Hi @stephen76 - I'm sorry to hear that you've had a poor experience. 

Unfortunately, we can't discuss account-specific queries here. I'll pass your feedback onto the relevant team.