No Show Protection

[Down2Shine]

i have the no show protection on my square appointments turned on and had a customer not show up so i charged them the no show fee.

square did not thing to help and when the customer disputed the charge they won the money back.

where is the protection you liars!

The title of this post has been edited to help other Seller Community users find threads like this.

[Down2Shine]

dont use this feature it is a scam

[Lou8 · Accepted solution]

Hi @Down2Shine , I'm sorry to hear you've been dealing with a dispute. I understand this can be a frustrating experience. 

While the no-show feature aims to help protect your business against clients who don't show up or cancels outside of your cancellation window, it doesn't prevent chargebacks. It's important to note that customers are free to dispute any charges with their card-issuing bank.

If you'd like to learn more about how disputes work, we recommend going through these articles:

• Manage payment disputes
• Prevent payment disputes