Need help from fraud department

[chadskupien]

My business name was used to create a fake Square account so someone could use a stolen credit card number to make fake purchases over $3,000. I contacted Square as soon as I learned about this and they said they would cancel my account. That was two weeks ago. Since then, I've received a Square debit card in the mail, and got another email today saying $2,800 was being withdrawn from my account. I've tried contacting Square again but cannot connect with anyone helpful. I was transferred around the customer service department for over an hour and was eventually disconnected. How do I reach the FRAUD department ASAP?

Thanks,

Chad Skupien

[chadskupien]

My business name was used to create a fake Square account so someone could use a stolen credit card number to make fake purchases over $3,000. I contacted Square as soon as I learned about this and they said they would cancel my account. That was two weeks ago. Since then, I've received a Square debit card in the mail, and got another email today saying $2,800 was being withdrawn from my account. I've tried contacting Square again but cannot connect with anyone helpful. I was transferred around the customer service department for over an hour and was eventually disconnected. How do I reach the FRAUD department ASAP?

Thanks,

Chad Skupien

[kacey_k]

I’m so sorry you’re dealing with this. Identity theft involving a business is incredibly stressful. Since you’ve already reported it and it’s still active, I’d recommend filing an identity theft report with the FTC (IdentityTheft.gov) and contacting your bank immediately if any of your accounts are linked. If you still can’t reach the right team through phone support, reply to any Square support email you’ve received and ask for your case to be escalated to the Account Services/Fraud team. Be sure to keep copies of every email, the debit card you received, and any withdrawal notifications. I hope you’re able to get this resolved quickly.