My business name was used to create a fake Square account so someone could use a stolen credit card number to make fake purchases over $3,000. I contacted Square as soon as I learned about this and they said they would cancel my account. That was two weeks ago. Since then, I've received a Square debit card in the mail, and got another email today saying $2,800 was being withdrawn from my account. I've tried contacting Square again but cannot connect with anyone helpful. I was transferred around the customer service department for over an hour and was eventually disconnected. How do I reach the FRAUD department ASAP?
Thanks,
Chad Skupien
My business name was used to create a fake Square account so someone could use a stolen credit card number to make fake purchases over $3,000. I contacted Square as soon as I learned about this and they said they would cancel my account. That was two weeks ago. Since then, I've received a Square debit card in the mail, and got another email today saying $2,800 was being withdrawn from my account. I've tried contacting Square again but cannot connect with anyone helpful. I was transferred around the customer service department for over an hour and was eventually disconnected. How do I reach the FRAUD department ASAP?
Thanks,
Chad Skupien
Square Community
Square Products