Cannot ACCEPT online PAYMENT

Square wont let me accept payments because they think im not real.
So I am trying to set up a square account so I can start accepting payments at customers houses for my technical support company and when I am prompted to enter personal info like my address and ssn I put in everything correctly I even have the ssn card to make sure im not messing that up and everytime without fail they deny me. I know im not getting information wrong but i've tried so many times that they just said "thats it you can't get card payments." I dont know what to do I cant call them because I need a customer number which I can't get because I need a merchant ID. Please help

1,942 Views
Message 1 of 9
Report
8 REPLIES 8

HI, you can try to contact Customer Support with this link.  Monday to Friday.

 

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

 

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

 

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.

Hope This Helps!
TERRI
1,936 Views
Message 2 of 9
Report

HELLO THANKS, THE CALL US BUTTON NOT WORKING IT SAID : CURRENTLY UNAVAILABLE

1,934 Views
Message 3 of 9
Report

HI, you must be logged into your account and is best on a laptop or desktop. 

 

I was able to click and receive the number.

Hope This Helps!
TERRI
1,893 Views
Message 4 of 9
Report

Hello yes I am currently  logged

 

jbej90_0-1623259310045.png

 

1,892 Views
Message 5 of 9
Report

HI, laptop or desktop?

 

 

Screen Shot 2021-06-09 at 12.24.01 PM.png

 

Hope This Helps!
TERRI
1,891 Views
Message 6 of 9
Report

Laptop

1,890 Views
Message 7 of 9
Report
Admin

@jbej90 Really sorry for the trouble. It looks like we're not able to support you as your payment processor. You'll want to reach out to other processors and see if they can help you out.

nika
Community Program Manager, Square
1,594 Views
Message 8 of 9
Report

HI, no clue.  

Hope This Helps!
TERRI
1,889 Views
Message 9 of 9
Report