Assign Multiple Custom Shipping Profiles to Items for International and Domestic Orders

[kudelkashop]

Hi, I'm trying to set up a custom profile for an item for domestic and international shipping. It seems I can set up a custom rate for domestic or international but not for both, which defeats the purpose somewhat. 

If it's not possible to do both, what happens to shipping on the item if I just set up a custom profile domestically? Does it revert to the default international rate for international customers or does it just say shipping isn't possible?

[#2]

I completely understand your frustration, @Plantsylancey. As soon as more information is available, we'll be sure to update this thread.

In the meantime, I recommend trying the workaround mentioned by Arie above:

1. Create a Default Shipping Profile for each state.
2. Add Shipping Rates Based on Order Weight.

• Note: Default Profiles include all items available for shipping that don’t belong to a custom shipping profile (more on this below). New items are included automatically.

Keep in mind that any items without a specified weight will fall into the lowest shipping rate category. For example:

• 0 kg - 4.9 kg = $10
• 5 kg - 7.9 kg = $15
• 8 kg - 10 kg = $20
  
  

If an item doesn't have a weight listed, it would default to a $10 shipping fee in this example.

Additionally, you could set up a Custom Shipping Profile after your default profiles for all items that don't require weight-based shipping calculations, and add a flat rate to ensure these items are covered. While I can appreciate that this will require a more manual approach, it has the potential to help you achieve the outcome you're looking for.

Please see the screenshot below for how this would set up would look on the Shipping Profiles page:

I hope this helps. If you have more questions, please let me know. 😊

[14thframe]

Hey,

Yet another frustrated Square Online user. It seems sort of wild that what seems to be a very basic shipping requirement (multiple shipping profiles for the same item) is still being overlooked by Square. It took me a chain of about 5 msgs back and forth with support to even realise that no I am not being stupid and no this is not in fact a feature available, something that some of the support staff did not appear to know themselves.

Very disappointed user, considering alternatives...

[WendyD75]

Australia Post certainly doesn’t help, as it doesn’t integrate in any way but ultimately once you go past using small medium large or extra large 5 kg satchels there becomes almost 0 ways to get the postage accurate.  Being in Queensland a box of tools sent to New South Wales that costs $35 might cost $85 to go to W.A.  There is simply no way to absorb that and no way to cost it out and charge the customer accurately and I don’t know how many times this has to be pointed out to square before they do something about it!!!