[New] Square Appointments Calendar Improvements

[#1]

Hey all,

We’re excited to announce a few improvements to the Appointments calendar that can help you manage recurring and canceled appointments: 

Recurring Appointments Improvements:

• Cancel “this and following” on iOS and web - previously you could only cancel a single appointment in a recurring series, or all appointments in a recurring series, but now you can cancel an appointment and any appointments following it. Note that this feature is not yet available on Android or Square Register.
• “On Nth W Day of the Month'' on all platforms - previously you could only create “On Nth Day of the Month” appointments but now you can create appointments that recur on the Nth weekday of the month. For example, while previously you could only create a recurring appointment “On the 1st Day of the Month”, now you can create a recurring appointment “On the 1st Monday of the Month”.

View Canceled Appointments on Calendar on iOS

You can now view canceled appointments on your calendar on iOS.

When you or a customer cancels an appointment, you can now confirm that the cancellation went through and have visibility into cancellations on your calendar.

To use this feature:
1. Go to calendar settings.
2. Under Additional Filters > Turn on the “Show canceled appointments” filter

3. Canceled appointments should now appear in gray with a strikethrough on all calendar views.

Let us know if you have any questions below!

[Stacelyn24]

We use Square Appointment on a nearly daily basis so these new updates are most welcomed.  We can’t wait to try them out.  Many times we will find ourselves looking over our books and saying “wasn’t someone booked at this time’ or “someone must have canceled”...this added feature to be able to view cancelations is a game changer 🙂

[LVKmusic]

@Seamus will this become available on square hardware? This feature is something we have been waiting on however it doesn't help if it doesn't blanket over all our devices.
Thanks

Lauren

[TCSlaguna]

I agree with @Stacelyn24, the view cancelled appointments feature is great. 

[Seamus]

Hey @LVKmusic,

Thanks for reaching out!

Generally speaking we aim for product parity across platforms, often features will launch on one platform while still being developed for others, though sometimes there may be technical limitations at play as well. I've reached out to our Appointments team to try and get some further clarity on if all of these features are currently planned for other platforms or not.

[LVKmusic]

Thanks @Seamus, I look forward to their response.

[GlaMarieous]

PLEASE GET A DEPOSIT OPTION!!! All these changes and we have been asking for this ONE change for years!! Adding the prepayment option for deposits it’s too much of an hassle! It’s so much extra work! I want to love y’all’s appointment system but that one feature is bringing it down! Before you say use the require card option I have done that and some how they are still able to remove it and I’m not able to charge for No Show! This is so frustrating 

[Seamus]

@LVKmusic I don't have a timeline to share at the moment for other platforms, however our Appointments team were keen to know which of the two iOS-only features we launched was the one you've been waiting for, and what's your preferred device - eg Android, Square Register, Square Terminal.

Thanks! Feedback like this can help our product teams get an idea of what's most in-demand!

[LVKmusic]

@Seamus @I am interested in viewing cancellations and we would like it showing on our square register

[Seamus]

Thanks for the additional context @LVKmusic - I've passed it onto the Appointments team. Hopefully we'll see these new features available on more platforms in the future!

[IbD]

Shame on you for removing the calendar sync feature from free accounts.  Small businesses cannot justify $29/mo for a feature we've been using for free (well, you're getting your high transaction fees) for years.  No advance notice, no grandfather, I found out it wasn't working when my clients called to say it was broken.  Now looking for a new PoS provider.  

[HeyShay]

I found NO indication that our calendar synchronization was being REMOVED until I was discovering double-booking (and some angry customers). No warning, no accommodation. This is terrible business practice. Adding features to a paid tier makes sense, but shifting long-time free functionality to a paid tier without any warning? Infuriating.

[JoG1]

Hi

I have a much more detailed query about the Calendar. A request, actually. Since COVID my service business has moved online and I have acquired international clients but a) the calendar only shows bookings in Australian time zones, and b) will only take Australian mobile phone numbers which means that foreign clients can't book appointments with me unless they put in a bogus phone number (most give up at this point). Then if they do put in a bogus number they don't get a text reminder prior to the appointment (only an email reminder comes to them). I would greatly appreciate if  you could adjust the system to at least take foreign mobile phone numbers. And could you let me know if this is ever likely to occur and therefore should start looking for an alternative calendar/payment system.

Thank You.

[Laurie_]

Hey there, @JoG1, just letting you know I've replied to your same question via this thread, where we'll continue to share updates as they are received. 👍

[mwess]

Please add the ability to expand the size of the time blocks so that short appointments can be clearly read on the calendar screen.  This is a common feature on calendars.  You could, for instance, have an option to expand by 0.5x, 1x, 1.5x, 2x, 3x etc.

[Cassieandre]

I think this is a great idea.

[sideways]

I would love to be able to have set openings for appointments.. e.g 9 o'clock, 10:30, 12, rather than my book being open to book random times all day and having varying gaps. Is this possible?