Cash Drawer Report Email missing data

[twentysixcafe]

Since Friday, November 7, 2025, the daily emailed Cash Drawer Report has been missing:

• description
• actual in drawer
• difference

This is a clear bug in the email generation of these daily reports. Please advise, thank you!

[JJ_]

Hey there, @twentysixcafe 

I would like to take a closer look at this for you. I see that this email is missing some elements (see the broken icons to the left and the right of the report) 

Have you tried visualizing the report on a different device? And if so, are you seeing the amounts missing there as well?

I haven't seen other reports similar to yours, but I will keep an eye out here.

[Blabovitz]

Having the same problem here. Started this week 11/8/25

[Blabovitz]

Same here 

[SWCMD]

Our email for the cash draw always has these "broken icons" but shows the correct information and numbers. 

The problem we are facing is that when the report is automatically printed at the POS station once the cash count is done, the report prints with "actual in drawer" and "difference" missing with amounts....see the image I posted below in this thread

If you have any leads / suggestion that would be great. 

2 machines, (6.88 and 6.90) both doing the same thing. 

[Donuts]

ALSO, I believe with the same "bug", we did notice that our Cash Management Drawer Report "Cash Sales" can now be viewed WITHOUT a manager/owner login and is visible to ALL on our iPads and Square Registers.  This wasn't the case before!  

[encsportscards]

We are also having this issue with the name of the person doing the drop, the actual in drawer, and the difference in drawer fields all missing. This is an issue since we have several employees making drops throughout the day and we have more than 1 location. please gets this fixed. 

[mjb502]

we're also missing description, actual, and difference in our cash drawer emails.

[SWCMD]

we are also experiencing this problem.....we have two machines, one on 6.88 and one on 6.90 version. 

When we print the report directly from the POS station, the "actual in draw" and "difference" numbers are missing. But the email report shows these number. (my staff then fill the numbers by hand which we want to avoid). 

see image. 

[SWCMD]

@MayaP Can you take a look at this chat group... it is similar to the other group with the report printing twice but with info missing. 

[MayaP]

Since this will require account-specific details and real-time troubleshooting, I recommend reaching out to Support so they can take a deeper dive into the issue. If you’re still experiencing any problems afterward, please let me know.

@SWCMD @mjb502 @twentysixcafe @Blabovitz @encsportscards 

[SWCMD]

Ok I will email them. 

In the past I have had much better luck / help resolving issues with your help vs. the customer support. 

But let me see what they say.....