SOLVED Out of stock on Website only [Possible Bug]

[TN-PACK-188]

So, I spent today working on getting a scout page setup and ready to go.  When I couldn't figure out for the life of me why the out of stock was showing up on the physical items.  I tore through the network calls (I am a software developer) saw that it was not pulling inventory information correctly, kept pulling a 0 from inventory information when I had inventory entered for the items.  I found the work around to this was the following:

• Open the online store portion (url will start with https://square.online/... as opposed to https://squareup.com/...)
• In "Fullfillment Methods" section of the item
• you MUST CHOOSE Shipping and give it a weight if prompted. 
  
  Once I chose to ship it, even though I don't want to ship this it will be local delivery, it shows stock correctly and a user can proceed to select items.  

This is appears more like a bug and should be fixed most likely.  I shouldn't have to tell it I want to shipping if I am not shipping unless "Shipping" doesn't mean I want to ship it.  

@Anonymous perhaps you can check into this or shed some light as to why we must click "Shipment" to actually have this show up when stock is there and we choose "Pickup" and "Local Delivery" as options.

[Valentina]

Hi there @TN-PACK-188 👋

Sorry to hear about the troubles! Have you tried getting in touch with our team over the phone yet? When you call us, our team can look at your settings with you to ensure that you've got everything set up the way you need it to be in order for inventory to pull properly.

P.S. Welcome to the Seller Community ✨

[thoctagon]

I was having this exact trouble today.

I entered some new inventory items and the inventory was not synching.  I added shipping to one of the items and then after that they 5 new items showed the correct inventory on the squareup.com site and on the live website.  I was very frustrated ... there must be a glitch in the program somewhere. Sure hope it gets fixed.

[BernadetteA]

Thanks for posting, @thoctagon 

Did you also try to have the items set to pickup or delivery only? From what I'm gathering, the both of you are saying that the inventory would not reflect on items set to pickup or delivery fulfillment options unless you also selected shipping as fulfillment? Does that sound correct? 

[kelsoscookieco]

This happened to me today as well. I changed it to shipping and my item showed in stock on my website. However, I do not intend to ship any of my products and wish for this to be fixed through your end. Looks like several people are running into this problem.

[Ellie_]

Hi there @kelsoscookieco,

Thank you for bringing this to our attention and letting us know it is still occurring. Before setting the items to shipping, was pickup or delivery set up? If yes to either, were the items set to be used with Pickup or Delivery? This just helps us get a closer look. 

Also, welcome to the Seller Community! 

[kelsoscookieco]

I originally set it up as pick up. 

[cbruegg]

I added an item on the dashboard, but it shows up as "out of stock" on the website.  I would prefer to have stock tracking turned off, but that doesn't solve the problem.  I also tried turning stock tracking on and adding inventory.  Still shows as "out of stock".  How do I fix this?  I've tried adding different items, deleting items and starting again, but the inventory never seems to sync to the website.  

[cbruegg]

I just realized that if I check the box for shipping, the out of stock label goes away.  However, we are pick up only.  How do I resolve this?

[ashc]

Hey @cbruegg and welcome to the Community.

I moved your post to one of the existing threads for this issue.

Check out the main post for troubleshooting/details.

In the future, don't hesitate to search your question first here or on the Support Center for your quickest answer too!

[elevatemusictog]

Thank you! You saved me! 😄 

[thoctagon]

I am having this problem again today. I entered new inventory yesterday in squareup.com. Today square.online shows 0 stock. I have tried the suggestions above and nothing is working. 

[sayra]

Hey @thoctagon, 

Sorry to hear that none of the suggested solutions above have worked for you. In this case, please give us a call directly to look into this further. Our business hours are Monday – Friday, 6 a.m.–6 p.m. PT. 

We hope to hear from you soon.