Online Store: I can't see notes customers put in when ordering an item

[barkleysbakery]

When our customers are putting notes in the notes block about an item when they purchase from our square store I can't see it.  Am I missing something?

[Helen]

Hi @barkleysbakery, sorry for any confusion. These are the steps to view the notes a customer adds to their Onilne Store order:

1. Sign in to your online Square Dashboard > go to Online Store section.
2. Click Orders  > edit the date range, and then under Export Order Details on the right scroll down > and then click Download CSV.
3. When you open that CSV file there is a column for Notes.

Is this where you were looking for the notes? 

[barkleysbakery]

Thanks for the response.  No I wasn’t.  I thought you would be able to see it just looking at the order on the dashboard.   I will try this and see if it’s visible that way

[Helen]

I see! Well let me know if you have any other questions!