How do I void and reissue plastic gift cards?

[smkorby2]

I sent 35 gift cards to a customer through the mail. They never arrived. 

How do I:

1. void those mailed gift cards without refunding the customer? 

2. reissue the gift cards so she can pick them up? 

[VanKalkerFarms · Accepted solution]

follow these steps in the link to clear the balance. https://squareup.com/help/us/en/article/5432-use-your-gift-cards-with-square-register#check-a-gift-c...

you can ring up the new cards with the correct amount to load and then apply a 100% discount to the order.  the cards will all be loaded and it will be a $0 transaction.

[smkorby2]

How do I clear the balance of 35 cards I do not have? These were lost in the mail. 

[pessosices]

@smkorby2 In the last section of the link that @VanKalkerFarms posted, it says that you can go onto your dashboard on a web browser and track down the transaction where the 35 gift cards were activated - and then click on each of the gift cards and click Clear Balance