Checkout Page Error Message: "This Address is not supported, please select another."

[DSiegfried]

When I go to my checkout page, and put any address in the Address field, the error message comes up:

x This Address is not supported, please select another. 

How can this be resolved?

[Valentina]

Hi there @DSiegfried - sorry trouble has brought you to the Seller Community! 

What fulfillment method are you selecting when checking out?
Delivery? Pickup? Shipping?

[DSiegfried]

Hello, Valentina. I am selecting Shipping.
No matter what address I enter in the address field I get this error message.

[bahumati]

https://bahumati4u.square.site/

[DSiegfried]

Here is my main page. Could you add one of the products to the cart and go the the checkout page and reproduce the problem?

https://www.megasporebioticsales.com/

[Valentina]

Hm, let's look into your fulfillment settings, @DSiegfried!

Can you head to your Square Online overview page > Settings > Checkout >

Once here, scroll to the Default fulfillment method section and let me know what your default setting is!

[DSiegfried]

Thanks Valentina, Ah yes it was set to Delivery for some reason.
I changed it to Shipping.
But the error still comes up.
"This Address is not supported, please select another."
Can you confirm?

[Valentina]

Hm - have you finished activating your Square account, @DSiegfried?

You can check by heading to your Square Dashboard, then looking for notifications by clicking the bell icon:

[Jeanneinky]

I followed your steps listed above and I am still receiving that error message.  Can you help?  

[DSiegfried]

Yes I had activated but I had not linked a bank account. I did that and things look good now. I had to refresh my browser to get rid of the error message. Thanks a ton for you help Valentina !!

[Valentina]

Ah great! Glad to hear things are looking good, DSiegfried! 🎉

[southernsass11]

Recently I just started my own businesses and created a website through weebly which means I am still learning everything. At check out I had a customer reach out saying they were not able to check out because their address said it wasn’t supported and it was invalid when clearly it was their address. How do I fix this issue? 

[ashc]

Hi @southernsass11 and welcome to the Community.

I moved your post to an existing thread where another seller had the same issue.

Check out the troubleshooting above.

In the future, don't hesitate to search your question first on here or the Support Center for your quickest answer as most questions exist within the Community already!

[riverdogastoria]

Hi, 

I'm getting the same error message but my bank account is setup. I have a retail shop and want to sell online also!

[BernadetteA]

Sorry to hear you are having trouble with your sites! Can you both post a link to your site so we can try to view the error? @Paul-FIAF @riverdogastoria

[somernitescruis]

Hello - we are having the same trouble.

I've checked the tips from above but still can't figure it out.

Thanks for any help...

https://somernites-cruise-merchandise.square.site/

[Ellie_]

Hi there @somernitescruis

Thanks for reaching out! Are all addresses giving the same error or just a specific address? Also, is it happening from all users or just a specific device? 

[Paul-FIAF]

Same here.

When I go to test checkout an online item I receive the error message “This Address is not supported, please select another.”

The default fulfillment method is set to Shipping.

My square account is activated.

What am I setting up wrong?

[alyharose]

Hi, i’m having the same issue however only on certain addresses mainly within my area (never had this problem before).

Did you manage to resolve it? 

[astcomputertees]

Same issue here as well.  Been using square a couple months and decided to set up web orders but any address put in I get the "This Address is not supported, please select another." error.  Had three other people try it on different devices and they all got the error as well. Went through all the trouble shooting above and still have the issue.  https://ast-tees.square.site/

[Ellie_]

Hello @astcomputertees & @alyharose

We are sorry to hear this issue is still occurring for you both. We would recommend if none of the troubleshooting steps have helped, to reach out to our Customer Success team directly. They will be able to investigate deeper and advise next steps.