How can i charge a cancelation fee on missed/ no show appointments?

[Ninoblendz]

Having trouble implementing a no-show/cancelation fee

[Gold]

HI, hopefully these Square Support pages will help.

https://squareup.com/us/en/townsquare/say-goodbye-to-missed-appointments-with-no-show-protection-2

https://squareup.com/help/us/en/article/5493-set-a-custom-cancellation-policy-with-square-appointmen...

https://squareup.com/help/us/en/article/6068-use-card-on-file-with-square-appointments

[SparkleQueen]

I've had a client to "No Show" for an appointment with a hold placed on a card. I was unable to process the payment for the 14 day window. So are funds not being held to protect the business or is it just not legally possible to hold the funds for a over a certain length of time, which in case maybe prior to the scheduled appointment, causing no financial security to the business? Asking for a deposit only allows for the deposit to be forfeited and not full payment if they decide to "no show". What other options does Square offer before having to personally try and collect.

[MayaP]

Hey @SparkleQueen,

Thank you for reaching out. I am happy to assist. I just want to clarify some things, was the hold on the customer's bank card? To clarify are you asking does Square hold funds in case of instances like this where the customer is having issues with their card to cover the appointment?