Checkout Page Error Message: "This Address is not supported, please select another."

[DSiegfried]

When I go to my checkout page, and put any address in the Address field, the error message comes up:

x This Address is not supported, please select another. 

How can this be resolved?

[alyharose]

Hi, 

I reached out and have not heard from anyone for 4 days... very disappointed and have had to move to a different website provider due to this not being resolved or even attempted! 

[alyharose]

I spoke within the seller community and it seems this has happened to a few people - somebody has been reaching out and chasing up this issue since March! 

[Dakotairrigate]

I’ve gone through this whole thread and don’t see any clear resolution. For me some of my customers it works fine others it doesn’t. 

[_Violet]

Hi @Dakotairrigate - Alanah here, stepping in for @Ellie_ Thanks for reaching out to us here on the Square Seller Community👋

Please see the reply from one of our Sellers, @GRIM1, which has been marked as the Best Answer.

If their suggestion does not resolve this issue for you, please reach out directly to our Square Online Store Support Team so they can take a look at your checkout flow with you. You can contact Support through this form.

I hope this information is helpful but please do let me know if you have any additional questions.
 

[WWT]

We've been selling since August and never had an issue until this error started popping up last night. The same item is selling regularly to customers all over the USA. One error was a local address and one out of state (that we're aware of).

[HAD]

Has square provided a solution to this problem? we are running into the same issue. went thru the painful confusing process of setting up a shipping profile (even tho we dont want to do shipping!) our profile and bank account is all setup, our default fufillment method is PICKUP.. why is this error even here. Its confusing customers and making the checkout process seem unreliable. Square get your act together here and support your subscribers with a platform that makes sense.

[BernadetteA]

Hello again, @HAD 👋

I just checked your site, but I do not see an option to add a shipping address. Were you able to sort this out, or does the error show up after trying to process the payment method? 

[Kat5]

https://www.leviandellisco.com/

I’m having the same issue and read the entire thread and tried to trouble shoot and no luck. Any help? 

[Kat5]

So the address automatically generates an address for us when we are checking out as we type - it auto fills the address with US and when I erase the US part the error goes away. This seems like a set up for failure as every address that is being typed is going to automatically be filled out with US at the end. Is there anyway to remove that from happening? 

[Grim1]

This seems to be happening with my account.  Was a solution found?  If I delete the US portion of the address the checkout will recognize the address but the sales tax shows 0.00.  Which is a problem as well.

[Grim1 · Accepted solution]

This was resolved by customer support for me.  When you are creating your shipping profile there are options for shipping that include individual countries and the US. 

It is not enough to select United States.  Just to the right in blue is Select States.  You need click on this and check off the states you want are willing to ship to.

I hope this helps.

[HHFarmWV]

This is exactly what worked for me! I have been searching for two days for this to work! Thank you! 

[ravenc32]

Thanks for this. While I was testing out my website, I was wondering why I kept running into this error.

[Mark555]

It defaults to my canada shipping rate even though I say shipping to USA and then says "This Address is not supported, please select another."

I have added all the US states in the USA profile 

[_Violet]

Hi @Mark555 - Thanks for reaching out to us with your question. I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

Did you try out the suggestion from @Grim1 at the top of the thread? If you have tried this and the issue still persists, please reach out directly to our Square Online Store Support Team for further assistance here.

I hope this information is helpful but please do let me know if you have any additional questions.