With COVID, we have become very reliant on our Online store to take orders in our storefronts, we recently came across the issue with an Email Marketing Coupon from a Lapsed Customer ($5 off Coupon) come through in the seller notes of the order.
I could not find any articles or answers as to whether this coupon can be used on the online store when a customer places an order - As you know, these emails generate individual codes for the customer's profile to welcome them back after they've lapsed after 6months. We know how to enter these in-person, but want to know if it is possible for a customer to use it when they order online from us from our website.
Our solution was to refund the order $5 to honor the discount, and as you can tell this isn't a feasible way to track the coupon and do on every incoming order with a discount code - This information would be really helpful because 70% of orders are now placed online ahead of time vs. in-store.
Any assistance is greatly appreciated. Thanks!
