FEATURE REQUEST - adding STORE CREDIT to a customers account  This is a BASIC FEATURE that needs to be available.   Issuing "e-gift cards" is not the same thing. Creating "discounts" is not the same thing. Creating a "coupon" is not the same thing.  From a quick search I can see that this has been an ongoing issue and request from soooooo many users over the past 5+ YEARS.    I need to have STORE CREDIT associated with a customer so that when I create their next invoice that STORE CREDIT would pop up and get used to pay the new invoice.    This has happened when someone has RETURNED an item, or when they have ACCIDENTALLY overpaid me.  ... View more

We have been trying to get in touch with the custom rate sales team. We have a custom rate and when we bought a new device, we signed in and switch the location name, the rate defaulted to the higher rate. We cannot get anyone to adjust our rate back to the custom rate for the new location name.    I HAVE 3 CASES OPEN BECAUSE OF THIS ONE REASON. ITS BEEN 2 AND A HALF MONTHS Since early December 2025. I HAVE CALLED SALES TEAM, SUBMITTED A FORM ONLINE, CALLED 2 DIFFERENT SUPPORT NUMBERS. TRIED EVERY AVENUE WE WERE ASKED. ALL I HAVE GOTTEN IS APOLOGIES AND FALSE PROMISES.    At this point this needs to be public because support is A SHAME. No one cares to follow up. I keep getting the run around and I've been told that the sales team will follow up OVER AND OVER. Sales team is not existent. We are at the point to switch companies because support at Square does not exist. Look at these forums.    Here are the case #s     1 113578442 2 1137[Redacted]7193 3 114163151 ... View more

Spending hours to try and find the problems between Square reports to Quickbooks reports has been a nightmare.  I had to spend time doing a zoom call with Quickbooks techs to try and get the sync to Square fixed.  Yay now that its fixed, none of the reports are matching between the programs. One of the examples is square savings won't report over correctly to Quickbooks, along with all my square fees reporting incorrectly.  At this point, Do I ditch quickbooks? or do I have to try and find another app like Square that i'd have to painstakingly manually enter all my client info and formulas into? I just want the numbers to match this year so I don't have a huge bill unexpectedly because nothings communicating correctly. Help! i'm so sick of trying to figure this out without having to learn programing on the side just to make things work!!! ... View more