Hello Community,
I’m hoping someone here can help or confirm whether I’m missing a step.
I use Square Appointments, and a customer recently purchased an eGift card and wanted to redeem it for an appointment. The issue is that the customer doesn’t have the eGift card number anymore.
I can see the transaction for the eGift card purchase in my Square dashboard, so I know it exists. However, I’m unable to pull up the actual eGift card itself or apply it to the appointment.
According to this Square Help article, it states that the eGift card and customer email should be accessible during the transaction process:
https://squareup.com/help/us/en/article/8404-accept-gift-cards
That said, I do not see any option like “eGift card on file” or anything similar in Square Appointments or during checkout.
I’ve already tried reaching out to Square Support, but unfortunately, I wasn’t able to get a clear or helpful answer.
