how does square contact you for disputes

[BowWowWoofs]

Just received an email (supposedly from Square) see below

(Hello Customer,

We saw a cardholder  disputed on one of your payments, Complaints have been filed with their bank for refund;

Who has reached out to us for more information about this transaction.

Reasons:
Dispute: No Knowledge of charge

Charged Amount: $908.56

 For this reason we will be placing a temporary suspension on your account, as well as your weekend deposits.

If you think this was a mistake, please follow the link below to respond to your customer's complaints and we'll work on returning your account back to normal. )

I assume this is Bogus?

[Joe · Accepted solution]

Hi there, @BowWowWoofs - thanks for reaching out. We appreciate you flagging this over to us.

From what we can tell here, this is a phishing attempt by someone impersonating Square in an attempt to steal private information.

If you could do us a favor and forward this over to [email protected], it would help us in our investigation into where these are coming from.

[BowWowWoofs]

Will do.

Thanks

[BowWowWoofs]

Another arrived this morning. Saying it was refunding a customer over $200. Sending that over too!

[Joe]

Got it. Thanks for the update, @BowWowWoofs - we appreciate you flagging these over to us. Cheers!

[BowWowWoofs]

Another arrived this morning. I will send it over

[Knightstamper]

My account was hacked a week and a half ago, My account is still suspended even after being told it would be reactivated in 48 hours.  This has severely affected my business.  Trying to reach customer support is almost impossible,  very frustrated with no where to go for a solution.

[Valentina]

We escalated a case for you to the team that handles these situations, @Knightstamper.

So sorry about any delays you've experienced.
Please be sure to reach out directly if you still need a hand!

[jrfran00]

What was the out come? I am going through the same situation 

[Serendipitee]

I am going through the exact same thing.  I have called all day to no luck at all.  Where your issues solved 

[Ekramkedir]

make sure to check the email address of the sender it should be @squareup.com