Square setting appointments in CDT instead of CST time zone

[rmoore1]

I am in CST time zone (have not moved or traveled). All of my settings on all devices do and have always reflected the CST time zone. Presently, what is happening is after daylight savings time- March 14, any appointment being scheduled is sending the client a confirmation reflecting daylight savings time (CDT). For instance, I will or they will schedule and appointment for 4:00 p.m. CST and their confirmation will say 5:00 p.m. CDT. And it reflects the wrong time on my schedule as a pending appointment. I have been dealing with this issue for over 2 weeks. I have called and spoken with 3 people now, all of which had me send in screen shots to prove what I was saying and said they didn't know what the problem was and was escalating it to the technical department. No one has gotten back to me. This is so frustrating. I have been using Square Booking for a long time and never had this problem, and never had such poor customer service. I am now thinking I will have to find a new booking site because I can't deal with these issues.

[Goldneye]

HI, that is so frustrating, its right but its not right.  A quick Google search found a Square Support page.

https://squareup.com/help/us/en/article/5353-view-client-facing-online-booking-tools

[rmoore1]

Thank you but none of this is the issue. It has all been checked and rechecked.

[Valentina]

Oh no, @rmoore1!
 

Firstly, welcome to the Seller Community + sorry to hear that you're here because you've run into trouble. I see you're already in touch with our Appointments team, and that should be the best way to get help here. A member of our Appointments team should be able to dig in with you over the phone. When you have a moment, please reach out directly by logging into your Square account and heading here. In the meantime, I'll dig in on my side to see if I can't uncover some additional information here.

[rmoore1]

I have been dealing with this for over 2 weeks. As mentioned in my message I have been in contact with Square support to no avail. No one knows how to fix it and tells me they are escalating it and gives me a case number and never calls me back or replies to my emails. I have spoken to 3 different people in 2 weeks.

[Valentina]

I do understand that this is a frustrating situation, and can assure you that I just wrapped up my escalation to the team directly, so that a team member can take a closer look. I'll be sure to pop back here with an update Monday, if you don't hear back from our team directly before then. Thank you for your patience, and apologies for the confusion with the timezones @rmoore1!