Customers not receiving order ready emails

[LakeHollow]

We are doing pick-ups five days a week for our site. To make this work, I'm banking on sending the automated "Your order is ready" emails. I thought this happened whenever I clicked on "Mark Order As Ready." However, none of my customers are receiving notifications when I click that button. Am I doing something wrong, or is something not working?

[Valentina]

Oh no, @LakeHollow!

Firstly, welcome to the Seller Community + sorry to hear that you're here because you've run into trouble. This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you.

The fastest way to resolve Square Online questions like this is always by reaching out to our team directly. The best way to reach out is by phone, because our team can look at your account with you and help you make adjustments in real-time instead of going back and forth via email. If you haven't already, please reach out directly by logging into your Square account and heading here.