Recurring Donation Message - "Sorry Your Order Didn't Go Through" Error

[C_Phibbs]

The title of this thread has been edited by a Square Moderator from the original: Recently Setup Recurring Donation - getting message "Sorry, Your Order Didn't Go Through"

I recently setup a recurring monthly donation option on my square site - when testing it out, I receive a message thats says "Sorry, Your Order Didn't Go Through".  I am able to successfully complete a one-time donation with no problem.  It seems to be an issue with the recurring payment option.  Can anyone help?  Here's a link to the site - https://coltonballetcompany.square.site/

[Sammie_C · Accepted solution]

Thank you for reaching out, @PSC_PSC! I see you are new to the Square Community too. Welcome!

Do you by chance have a screenshot or a photo of this error message you are seeing? As well as, is this message popping up once you try to submit the payment information?

I also see there are a few different donation options. Do you know if this issue is affecting all of the donation options?

I would be glad to take another look once I have those bits of information.