This is a problem we've never encountered before. We just replaced one of our first generation square stands with a 2nd gen and a new iPad, and since then, we've been having to go to transactions to "reprint" receipts for card transactions. Cash and other sales show the receipt options screen as normal, but cards trigger a "Thanks" message after payment, with no option to print one, or even to email or text it if the customer's card isn't already on file.
Nothing has changed about the printer, the printer profile is the same, and receipts are set to print manually. We really don't want to have to set it to automatically print, because that would be a huge waste of paper when most customers decline them. We also just replaced our second register with a secondhand 1st gen stand, and that one is doing it too. The printer on that one is a different secondhand one, but the same model as before, and same profile, same iPad, etc. Is this an app bug rather than a hardware problem?
I'd say Square is just trying to force digital receipts if this issue wasn't removing the option to send those too. I have dug through so many settings in the app and online trying to find a solution and come up empty handed. Even if there's not an answer to how to fix this on my end , is anyone else having this problem so I know whether it's my hardware or a general issue? Given that the new iPad is only a few days old, its certainly running the most recent version of Square at time of writing
