The title of this thread has been edited by a Square Moderator from the original: Recently Setup Recurring Donation - getting message "Sorry, Your Order Didn't Go Through"

 

I recently setup a recurring monthly donation option on my square site - when testing it out, I receive a message thats says "Sorry, Your Order Didn't Go Through".  I am able to successfully complete a one-time donation with no problem.  It seems to be an issue with the recurring payment option.  Can anyone help?  Here's a link to the site - https://coltonballetcompany.square.site/

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Thank you for reaching out, @PSC_PSC! I see you are new to the Square Community too. Welcome!

 

Do you by chance have a screenshot or a photo of this error message you are seeing? As well as, is this message popping up once you try to submit the payment information?

 

I also see there are a few different donation options. Do you know if this issue is affecting all of the donation options?

 

I would be glad to take another look once I have those bits of information.

Sammie_C
Community Moderator, US, Square
Sign in and click Mark as Best Answer if my reply answers your question :sparkles:

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Thank you for reaching out, @PSC_PSC! I see you are new to the Square Community too. Welcome!

 

Do you by chance have a screenshot or a photo of this error message you are seeing? As well as, is this message popping up once you try to submit the payment information?

 

I also see there are a few different donation options. Do you know if this issue is affecting all of the donation options?

 

I would be glad to take another look once I have those bits of information.

Sammie_C
Community Moderator, US, Square
Sign in and click Mark as Best Answer if my reply answers your question :sparkles:
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