Reader not connecting

[cchukwuka6]

My 4 years contactless reader stopped connecting to my phone 

[jjgard]

Have you tested any other Bluetooth devices to see if THEY can connect to your phone?

[Ria]

Hi @ccukwuka6 - Welcome back to The Seller Community, it's always nice to see a new face 😊

That sounds frustrating. 

Here are some troubleshooting steps that may be helpful.

If you see Failed to Pair when attempting to pair a Reader:

1. Force quit the Square POS app.

2. Go to Settings > Bluetooth on your device.

3. Find your Reader and click Forget.

4. Reopen the Square app and re-pair at Settings > Card Readers.

Find more helpful tips here.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨