Hi everyone, just looping back to this thread with a final update to let you know that our engineering team has worked to implement a fix and all of your bank accounts are now relinked successfully.
I can also confirm that there is no further action needed on your side. Transfers have been sent to your linked bank account this morning, Tuesday 31 May.
- If you have default automatic transfers set up on your account, funds are sent with Faster Payments and can take up to two hours to reflect in your account balance. The transfers you received this morning will include payments taken between Friday 27 May and close of business Monday 30 May.
- If you have set a custom close of day for your automatic transfers, transfers have been sent out this morning which will include payments taken between Friday 27 May and 10.59 am Tuesday 31 May. It can take up to two hours for the funds to reflect in your account balance.
- If you have manual transfers set up on your account, you can initiate transfer from your Square Dashboard or within your Square Point of Sale app. Please note that funds are sent within 24 hours of transfers being initiated.
You can check what payments have been sent by viewing the Transfer Reports on your Square Dashboard.
We completely understand how disruptions can affect your business and day-to-day life.
We take situations like this very seriously and after further investigation, Square has identified and will implement technical improvements and process changes that will assist in mitigating the risk of the same issue occurring again.
Thank you again for bearing with us.
Breffni
Community Moderator, Ireland, Square
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