Online payments not going through

[ClaireTitmus]

Hello, when checking out with cards my customers are receiving errors saying their card is invalid. Is anyone else having this issue please?

[Sineaid · Accepted solution]

Hi @ClaireTitmus,

Thanks for reaching out about this. 

I can see that our engineers identified an issue yesterday that was causing some Weebly transactions to fail due to an ‘Invalid Card’ error. The details of the interruption to service were subsequently posted on our Status page here, for Seller visibility. 

The issue was quickly resolved, and it is expected that all affected sites should now be functioning as intended. 

Apologies for the disruption this may have caused to you, and your customers. If you are still experiencing any issues, please do let me know and I flag this to our engineers as a matter of urgency. 

[Lorrick]

Are there currently any issues with online payment acceptance? I have a customer that is having trouble getting payment to process online.

[Muzibur]

I'm also facing this issue. I've had a few customers call up saying their payment won't go through. The most recent issue occurred yesterday. 1 customer's payment went but another's didn't. We really want to push our customers to order online but this issue has put a lot of customers off.