Online Store Error - Verify Identity

[GingersGems]

I've had my square store open and operating for close to a year if not longer and I'm all of a sudden getting an error message I don't understand.

You have 0 days left to verify your identity. If you don’t, all past transactions will be refunded to your buyers. Verify now

When I click the verify now it comes back to the same page.  There is no place to verify anything.

[#2]

Hey guys! That messaging was a false alarm and has since been  removed from the Square Online Site Editor. 

Sorry about that. 

[ommandco]

Hi,

I've had the exact same thing as you. It just came up within the last half hour. I clicked through the link & nothing happened. The fact you've had this as well, makes me think it's an error by Square

[inkvictuscustom]

We just received the same error

[BettyHearron]

I have the same message and was looking for a number to call. This have me in a panic mode. Hope someone gives us answers soon. 

[ommandco]

Yes same, I stopped all orders because it freaked me out & worried to take any more orders incase it's some weird bug! Can't get in contact with anyone on support...

[oldbroads]

I just received the same message.  Hope a solutions comes up soon!!!

[TeriC]

Us too - hoping someone pops on soon to let us know what's going on. 

[atlanticpewter]

Same thing, just started and looks like this:

We are obviously not amused.

Went through the 'ask assistant' and no info there, also can not seem to find an answer as to why this is happening in help files. Again, it is circuitous, and no where to verify anything.

And there is it is, gone. Please confirm that this was simply a brief glitch and that refunds were not issued to clients. This kind of glitch does create a bit of panic.

[JustinC · Accepted solution]

Hey guys! That messaging was a false alarm and has since been  removed from the Square Online Site Editor. 

Sorry about that. 

[BIMOCONT]

Hello, I can't Verify my Identity!

the same page always comes in but does not ask for any data for verification

[BIMOCONT]

Hello, I can't Verify my Identity!

The same page always comes in but does not ask for any data for verification!

Please help me, Thanks

[isabelle]

Hey @BIMOCONT-

Please email our Support Team. For privacy reasons and because this is account specific, we wouldn't be able to assist from here. Sorry about that. 

[BIMOCONT]

Could you send me a direct email address?

This link you sent will not load!

[isabelle]

Hey @BIMOCONT-

It's an email form actually. What browser are you using? Try this link: https://squ.re/EmailUs. 

[BIMOCONT]

Chrome

[isabelle]

Is the link still not working @BIMOCONT? Are you logged in? 

If it continues not to work, please send me a private message with your email address. 

[BIMOCONT]

Yes, I logged in

[isabelle]

Just sent you a private message @BIMOCONT.

We can chat there! 

[BIMOCONT]

Ok, right!

[KVZDesigns]

I am just now getting these as well. I've had the online store for .... years! 

[Joe]

Hi there, @KVZDesigns - are you still receiving these error message on your Online Dashboard?