Multiple Browsers and Devices: Not Accepting Payment at This Error with Square Online

[A1gearllc]

I apologize if this is the wrong board to report this bug but I notice that some times on initial load of my site when a product is selected for purchase there is a message that says not accepting payments at this time. After a simple browser refresh this goes away.

[JustinC]

@A1gearllc hmm, weird. Is your browser up to date? What browser are you using? 

[A1gearllc]

I have experienced this personally in the following browsers

safari

chrome

edge 

Internet explore 

firefox

i have also had customers contacting me directly letting me know of this issue. I have tried multiple test using different hardware, operating system and browsers but am unable to isolate the bug. Sorry to be general but I can provide more details on steps and processes used.

[isabelle]

Hey @A1gearllc! 🌟

Because it sounds like you've already done some troubleshooting by attempting to view this bug on multiple browsers and devices, I would suggest you give us a call. If you give our Support Team a call, we can file a bug with our Engineering Team. 

Please feel free to follow up in this thread with whatever findings or solutions you determine. We'd love to hear from you and apologize for this inconvenience!