Is there a way to reset phone numbers that no longer receive their appointment reminder texts?

[EKMassage]

I have some clients that are no longer receiving their appointment confirmation text or appointment reminder text. I cannot figure out how to reset those people/numbers! Help!! They want those messages back!

[RobynR]

Hello @EKMassage,

Welcome to the Community!

Are you using the Free, Plus, or Premium version of Square Appointments? Automated text and email confirmations are only available on the Square Appointments Plus plan. Here's a link to compare each plan https://squ.re/32KMlEt

Please let us know if we can assist you with anything else.

[EKMassage]

I am not talking about the confirmation texts/emails, just the initial text to say your appointment has been booked and the reminder of the appointment.

I am currently on the free plan, but this has been going on for several months prior to the plan change over.

[RobynR]

Hi, @EKMassage,

Because we're unable to discuss account-specific details here - as this is a public platform - we recommend reaching out directly squ.re/contactsqsupport. If you give us a call or send an email our way, our Customer Success team will be able to take a look at your account and provide some clarity behind what you're seeing here.

Let us know if you have any trouble getting in touch.