Instant Deposit: I can't link my debit card from the confirmation email

[TSTMRKT]

The title of this thread has been edited from the original: I can't link my debit card!!! 

It is telling me to hit the "SEND EMAIL" button to verify my debit card.  I do.  It sends me an email.  I click the link onle to get a page that states "FORBIDDEN.  YOU CANNOT ACCESS THIS PAGE"  This is the 27th time trying!  I'm so frustrated and there is zero support.  Any help would be greatly appreciated

[GlassJudy]

When you say there's zero support, have you tried to email Square's support, or have you called in to their support team?  If you haven't called, here's how:

You'll need your customer code to call.  Follow the instructions below on how to get it.

Go to Square's support page.

Click “More”

Click "I don't see my issue"

Click "Call Support"

Write down your Customer Code

Call 1  855  700  6000

Some accounts are not eligible for phone support, so maybe that's what you're experiencing.

[TSTMRKT]

I'm expecting at least online chat or telephone support.  Having to go back and forth with emails for 3 days seems like a really bad way to deal with customers using a payment system.  Paypal has 24/7 support online AND on the phone.  I'm just shocked that Square is so dodgy.  It's like it was built be the same people who did Wix.  In any case, I'm still having the issue.  I'm on my 30th confirmation email.  Getting the same error.  Got an email yesterday from a rep named Ana.  I'm sure in 5-10 business days we'll have it all worked out  (NOT).  I really should have just stuck with Paypal.  

[Helen · Accepted solution]

Hi @TSTMRKT, Helen here from the Community team - I would definitely be frustrated with this too, I'm sorry! 

If you've been trying to link your debit card from your phone or tablet could you try linking it from a laptop or computer instead? To link your debit card from your online Square Dashbord on a computer: 

1. Visit squareup.com/dashboard and sign in. 
2. Navigate to the Deposits section > then click Settings. 
3. Click Add a debit card > enter and save your debit card information > confirm your details via email.

If that doesn't do the trick do give us a call on Monday or send our team an email and they can investigate in the meantime.

[TSTMRKT]

This was incredibly helpful,Helen.  In fact, it helped me to understand that my app, for whatever reason, had logged me into a Square account that I had signed up for in 2015.  I never used it because I ended up not getting the card reader and I went on tour using Paypal.  Years later I saw and NFC Square reader on the shelf at Best Buy and I decided to give it a go.  Little did I know that the Android platform (Google) immediately fetched my information from when I first tried Square 4 years ago, however, on my laptop, I was logged into the new square account that I set up.  So when I was fetching the confirmation email it was mismatching my username (because it's a totally different email account) which produced the "Forbidden Error".  

I never would have solve this problem without your help.  Thank you.

[Helen]

You're so welcome @TSTMRKT, I'm very glad that you were able to resolve this on Sunday. Let us know if you have any other questions about using your Contactless and Chip Card reader and/or any changes you've noticed since you last used Square. (TheProduct Updates posts here in the Community is a good way scroll through new features!)

Welcome back! 😊