@pghsbest
When you say you've turned on the online order alerts, do you mean remote orders are turned on in your POS settings? Have you ensured order tickets are turned on in your printer station settings?
If yes to both those settings, there might be an issue with the software. Check out this thread for Square Register troubleshooting tips that might help.
If you're still having issues with orders coming through, Reach out to Support so they can have Engineering take a look: squ.re/contact
Justin
Community Moderator, Square
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